COVID-19 FAQ's
COVID-19 FAQ's


    1. What is Fishaways doing to prevent the spread COVID-19?

        1. We have implemented hand sanitising for all customers
        2. Staff wash and sanitise their hands for 20 seconds at least every 20 minutes
        3. Specific training modules for staff have been launched, and staff have been trained practically in the workplace
        4. Every restaurant has educational best practice notices for our staff and drivers, in accordance with WHO (world health organisation) and the Department of Health’s regulations
        5. Every staff member, including our delivery drivers, are screened for symptoms every day
        6. We have implemented No-Contact Delivery and No-Contact Collection (i.e., Kerbside Collect), which ensures that our customers do not need to come in physical contact with our staff if they use these services
        7. 3rd Party drivers are screened for temperature checks and a register is completed. Drivers’ showing symptoms or a high temperature are not permitted inside and cannot deliver. In this instance, the 3rd party delivery company is immediately notified
    2. Do your staff wear gloves? No

        1. Gloves are higher risk for carrying pathogens than properly washed hands
        2. Wearing gloves creates a false sense of security and has the potential to lead to staff relaxing the strict hygiene standards we uphold at Fishaways
        3. The person wearing the gloves cannot feel dirt or greasiness on their gloves, which means that they change gloves less often than they would wash their hands
        4. The wrong sized gloves could tear or puncture leading to food contamination due to exposure to skin
        5. Contamination from the gloves could cause cross contamination if the gloves touch any other surfaces
        6. Wearing gloves in our hot and steamy kitchens may cause perspiration on the hands and lead to ideal conditions for bacterial growth on the skin underneath the gloves
    3. Do your staff wear masks?

        1. Wearing cloth facemasks is a legislated requirement for all South Africans
        2. No one is permitted to enter our restaurant premises (including our own staff, delivery teams, suppliers, or inspectors) if they are not wearing a cloth mask
        3. Fishaways is supplied cloth masks by local South African suppliers, and we do not use surgical masks in our restaurants as this will reduce the availability of surgical masks to our brave frontline workers in South Africa
        4. For additional protection, all our restaurants are fitted with Perspex screens that separate customers and cashiers to further reduce risk of infection
    4. Do all restaurants promote regular and thorough handwashing for employees and customers?

        1. Sanitising hand dispensers are available for all drivers, staff, and customers
        2. Restaurants display posters promoting regular handwashing and sanitising
        3. Staff have access to places where they can wash their hands with disinfectant soap and hot water
        4. Drivers are equipped with personal hand sanitisers for regular use on delivery trips
    5. What other protocols do Fishaways restaurants follow when a staff member becomes ill with COVID-19?

        1. Staff members who feel unwell or show signs or symptoms of Coronavirus will stay at home and self-isolate or at least 10 days until symptoms have cleared as per the Department of Health’s request
        2. Our staff are working in separate teams and have minimal physical contact with each other. Should one of our team members start to show symptoms, the entire team will be isolated and sent for testing
        3. Depending on the severity of the case, we might have to close our doors to sterilise the restaurant and reopen with the approval from the Department of Health
    6. How do all Fishaways restaurants make sure that workplaces are clean and hygienic?

        1. Cleaning schedules are followed daily
        2. All food contact surfaces are cleaned and washed, as and when necessary; during and/or immediately after handling food so that contamination of the food that meets any such surface is prevented
        3. Regular deep cleaning. This requires all equipment and surfaces to be thoroughly washed with soap and water
    7. What are the brand’s standard operating procedures when it comes to product handling?

        1. Fishaways prides itself for the strict personal hygiene practises supported by Fishaways’ Food Safety Policies, under the regulation of the national Department of Health (Regulation 638)
    8. How is Fishaways promoting social distancing?

        1. Floor markers indicating 1.5-metre safe distance between workstations are in place
        2. Depending on the size of restaurant, and the number of floor markers that assist with social distancing, we only allow a limited number of customers inside, in line with government regulations
    9. Are all Fishaways restaurants open, and what are the trading hours?

        1. Due to changing regulations around curfews and hotspots, certain restaurants may not be trading at all, or only for limited times of the day
        2. To see which restaurant is open in your area and what their trading hours are, download the Fishaways app or visit the Fishaways website
    10. What is No-Contact Delivery?

        1. In order to continue to combat the effects of COVID-19, all Fishaways restaurants that offer delivery as a service have implemented a strict No-Contact Delivery procedure
        2. This procedure ensures to protect both our drivers and our customers. This means that customers will be able to receive their meals without having to make physical contact with drivers
        3. All delivery bags are sanitised and wiped down before and after each order is delivered
        4. Online payments are encouraged, as this means zero contact at all; however, our process still caters for those who choose to pay with a card or cash
        5. Our drivers carry a personal hand sanitiser bottle on every trip
        6. Upon arrival at the customer’s address, our driver will ensure to keep a safe physical distance from the customer at all times, and hand over the meal without making physical contact with the customer
    11. What is No-Contact Collection (Kerbside Collect)?

        1. A process where the customer is able to place an order and then drive to their selected restaurant to receive their meal
        2. The customer will receive their meal through our strict no-contact handover process and without having to disembark their vehicle
        3. Customers may opt-in to receive this service for any orders placed via the Fishaways app, website, or by phoning the restaurant directly
        4. Upon checkout, the customer will provide their vehicle details
        5. Upon arrival at the restaurant, the customer will notify the restaurant where they are parked either through the Fishaways app or via the link on their confirmation SMS
        6. A staff member will then bring the order out to the customer in the parking area and hand the meal over following our no-contact handover process
        7. Kerbside Collect is available at selected restaurants only due to restrictions with parking areas.
        8. Check the Fishaways app or visit the website to see the participating restaurants in your area
    12. Is there a designated eating area at Fishaways restaurants for customers?

        1. Most restaurants will be able to accommodate a limited number of customers who wish to sit down and enjoy their meals in the restaurant
        2. Due to government regulations around social distancing and maximum number of people permitted on our premises, some restaurants may not be able to accommodate eat-in customers